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Terms of Use

Last updated: March 2026

gavel 1. Acceptance of Terms

By accessing or using ChatMai, you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree, do not use our service. ChatMai is a product by NB Digital Co., LTD., the same company behind ContentVelo.

description 2. Service Description

ChatMai provides a unified messaging inbox for managing buyer-seller conversations across multiple platforms. The service includes:

  • Unified inbox aggregating messages from Facebook Messenger, LINE, Instagram, Shopee, Lazada, and TikTok Shop
  • AI-powered auto-reply and smart message suggestions
  • Order management and customer history integration
  • Team collaboration features (chat assignment, internal notes)
  • Analytics and performance reporting
  • Quick replies and message templates

link 3. Platform Integrations

ChatMai integrates with third-party platforms via their official APIs:

  • You must have authorized access to the shops/pages/accounts you connect
  • API availability is subject to each platform's policies and may change without notice
  • ChatMai is not affiliated with or endorsed by Meta, LINE, Shopee, Lazada, or TikTok
  • You must comply with each connected platform's terms of service and policies

person 4. User Responsibilities

You agree to:

  • Provide accurate account information
  • Maintain the security of your account credentials
  • Review AI-generated auto-replies for accuracy and appropriateness
  • Not use the service to send spam, harassing, or illegal messages
  • Comply with applicable consumer protection and e-commerce regulations

warning 5. AI Features Disclaimer

Important:

AI-powered auto-replies and suggestions may contain errors or inappropriate responses. You are responsible for configuring, reviewing, and monitoring AI-generated messages. We do not guarantee the accuracy or suitability of AI responses for your specific business needs.

payments 6. Payments & Billing

  • ChatMai is free for ContentVelo users during the launch period
  • Premium features may require separate purchase or subscription
  • Prices are subject to change with 30 days notice
  • Refund policies follow ContentVelo's standard refund policy

block 7. Account Suspension

We may suspend or terminate your account if you:

  • Violate these Terms of Use
  • Send spam or abusive messages through our platform
  • Violate any connected platform's terms of service
  • Engage in fraudulent or deceptive business practices

shield 8. Limitation of Liability

ChatMai is provided "as is" without warranties. We are not liable for:

  • Messages sent or received through connected platforms
  • Actions taken by third-party platforms regarding your accounts
  • Loss of data, missed messages, or service interruptions
  • Indirect, incidental, or consequential damages

edit_note 9. Changes to Terms

We may update these terms from time to time. Continued use of ChatMai after changes constitutes acceptance of the new terms. We will notify users of significant changes via email or in-app notification.

balance 10. Governing Law

These terms are governed by the laws of Thailand. Disputes shall be resolved in the courts of Thailand.

mail 11. Contact

For questions about these terms, contact us:

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