Security & Compliance
Your messaging data security and customer privacy are our top priorities
Data Handling
Encrypted Storage
All platform access tokens and conversation data are encrypted at rest using AES-256. Data in transit is protected with TLS 1.3.
Minimal Data Collection
We only collect data necessary to sync and display your messages. We never store passwords for connected platforms—only secure API tokens.
Data Isolation
Each workspace's messaging data is logically isolated. Cross-tenant access is not possible.
Multi-Platform Token Security
Official API Integration
We use each platform's official OAuth 2.0 or API authentication flow. Tokens are never exposed to client-side code.
Per-Platform Token Isolation
Tokens for each connected platform (Facebook, LINE, Shopee, etc.) are stored and managed separately. Revoking one platform does not affect others.
Revoke Anytime
You can disconnect any platform and revoke its access at any time from your ChatMai dashboard or directly in each platform's settings.
Message Privacy
Encrypted Transit
All messages are transmitted over TLS 1.3 encrypted connections between your browser, our servers, and third-party platform APIs.
No Message Monetization
We never sell, share, or use your conversation content for advertising or marketing purposes. Your customer conversations remain private.
AI Processing Privacy
AI auto-reply features process messages in real-time. Message content is not stored for AI model training and is only used to generate immediate responses.
Team Access Control
Role-Based Access
Assign roles (Admin, Agent, Viewer) to control what each team member can see and do. Restrict access to specific platforms or conversation types.
Complete Audit Trail
Every action is logged—message sent, chat assigned, auto-reply triggered, settings changed. Full accountability for your team.
Session Management
View and terminate active sessions. Automatic session timeout for inactive users to prevent unauthorized access.
Compliance & Standards
See also: Privacy Policy • Terms of Use • Data Deletion