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Data Protection Policy

How ChatMai protects your messaging data

Last updated: March 2026

business Data Controller

ChatMai, a product by NB Digital Co., LTD., is the data controller responsible for your messaging and customer data.

NB Digital Co., LTD.

Bangkok, Thailand

Email: [email protected]

gavel Legal Basis for Processing

We process your messaging data under the following legal bases:

  • check_circle Consent — When you connect messaging platforms and authorize access to conversations.
  • check_circle Contractual Necessity — To provide unified inbox functionality and AI auto-reply services.
  • check_circle Legitimate Interest — For service improvement, analytics, and security monitoring.

shield Data Protection Measures

ChatMai implements robust measures to protect your messaging data:

lock Technical Safeguards

  • End-to-end encryption for message storage
  • Secure API connections to all messaging platforms
  • Automated security scanning and monitoring

groups Organizational Safeguards

  • Strict access controls for team members
  • Data processing agreements with platform providers
  • Regular compliance audits

emergency Data Breach Response

In case of a data breach affecting messaging data, we follow strict protocols:

  • Immediate containment and investigation within 24 hours
  • Notification to the PDPC within 72 hours as required by law
  • Affected users notified without undue delay

mail Contact Our DPO

For data protection inquiries related to ChatMai:

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