business Data Controller
ChatMai, a product by NB Digital Co., LTD., is the data controller responsible for your messaging and customer data.
gavel Legal Basis for Processing
We process your messaging data under the following legal bases:
- check_circle Consent — When you connect messaging platforms and authorize access to conversations.
- check_circle Contractual Necessity — To provide unified inbox functionality and AI auto-reply services.
- check_circle Legitimate Interest — For service improvement, analytics, and security monitoring.
shield Data Protection Measures
ChatMai implements robust measures to protect your messaging data:
lock Technical Safeguards
- End-to-end encryption for message storage
- Secure API connections to all messaging platforms
- Automated security scanning and monitoring
groups Organizational Safeguards
- Strict access controls for team members
- Data processing agreements with platform providers
- Regular compliance audits
emergency Data Breach Response
In case of a data breach affecting messaging data, we follow strict protocols:
- Immediate containment and investigation within 24 hours
- Notification to the PDPC within 72 hours as required by law
- Affected users notified without undue delay
mail Contact Our DPO
For data protection inquiries related to ChatMai:
See also: Privacy Policy • PDPA Notice • Terms of Use • Security & Compliance