Deleting your ContentVelo data

Deleting your whole account

Deleting your account removes your workspace and everything in it. There is no grace period and no undo: the deletion happens the moment you confirm it.

1. Sign in and open Settings.
2. Scroll to the danger zone at the foot of the page.
3. Choose Delete Account.
4. Type your workspace identifier exactly as it is shown to confirm, then press the button.

You are signed out immediately afterwards. Export anything you want to keep before you begin: ContentVelo does not send you a copy of your data first, and we cannot restore it for you afterwards.

What deleting your account removes

Deleting the account removes, in a single operation:

• your user record: your name, your email address, the hash of your password and any linked social account;
• your workspace, with its settings, plan, brand settings, templates and credit balance;
• every connected Facebook Page and everything stored about it: the access token, the business description and contact details you entered, the writing style we analysed, your reference images, and the copies we had cached of that Page's own posts;
• every post and draft ContentVelo produced for you, together with their earlier versions and the engagement figures we had collected;
• your generation history: the instructions sent to the AI providers on your behalf, and the text and image addresses they returned;
• your audit log — but not your payment records or your credit transactions, which the law requires us to keep and which the next section covers.

What it does not remove

Some things survive the deletion, and you should know which:

• Images. The pictures ContentVelo generated for you, and the ones you uploaded, are held by a separate storage provider and served from their own web addresses. Deleting your account removes our record of where those files are; it does not delete the files. If you want them taken down, ask us and we will arrange it.
• Anything already published to Facebook. A post ContentVelo published belongs to your Page and stays there until you delete it on Facebook.
• Email and support correspondence. Messages you sent us, and the ones we sent you, remain in our mailboxes and in our support records.
• Backups. If a backup of the database was taken before the deletion, your data may remain in that copy until it is overwritten in the normal course. A backup cannot be edited selectively.
• Payment records and credit transactions. Thai law obliges a business to keep its accounting records, so these are kept for at least 5 years after the account is deleted. They do not stay as your history: the link to your workspace is replaced by one marker that every closed account shares, and the payment provider's raw response — the one field that carried your name, your email address or your card details — is erased. What remains is an amount, a currency, a date, a status and the provider's own reference. Nothing removes those entries automatically when the period is over; an administrator removes them.

Disconnecting one Facebook Page

On the Facebook Pages screen, each connected Page has a Disconnect action. It asks you to type the Page's name to confirm, and then permanently deletes that Page's record and everything hanging off it: the stored access token, the drafts and posts made for it, the cached copies of its own posts, its reference images and its generation history. The rest of your account is untouched.

This is a deletion, not a pause. Reconnecting the Page afterwards starts it again from nothing.

Disconnecting all Pages at once

Settings also offers Disconnect All Pages. This one behaves differently, and the difference matters: it marks every Page inactive and keeps every row, including the stored access token. Nothing is deleted.

Use it when you want ContentVelo to stop posting. If what you want is deletion, disconnect the Pages one at a time using the action above, or delete the account.

Removing ContentVelo's access at Facebook

Disconnecting or deleting inside ContentVelo removes our copy of the access token, but it does not withdraw the permission you granted at Meta. ContentVelo cannot withdraw it on your behalf. To withdraw it yourself:

1. In Facebook, open Settings and privacy, then Settings.
2. Open Business integrations. On some accounts it is called Apps and websites.
3. Find ContentVelo in the list and choose Remove.

Asking us to do it

If the delete action reports an error, or you would rather we carried it out for you, write to us from the email address on the account. Tell us the name of the workspace, and whether you want the whole account deleted or only particular Pages. If you also want the stored images taken down, say so: that part is not automatic.

We will confirm in writing when it is done. Under Thailand's Personal Data Protection Act we are required to act on a deletion request within thirty days of receiving it, and we aim to be considerably faster than that.