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Security & Compliance

Your messaging data security and customer privacy are our top priorities

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Data Handling

Encrypted Storage

All platform access tokens and conversation data are encrypted at rest using AES-256. Data in transit is protected with TLS 1.3.

Minimal Data Collection

We only collect data necessary to sync and display your messages. We never store passwords for connected platforms—only secure API tokens.

Data Isolation

Each workspace's messaging data is logically isolated. Cross-tenant access is not possible.

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Multi-Platform Token Security

Official API Integration

We use each platform's official OAuth 2.0 or API authentication flow. Tokens are never exposed to client-side code.

Per-Platform Token Isolation

Tokens for each connected platform (Facebook, LINE, Shopee, etc.) are stored and managed separately. Revoking one platform does not affect others.

Revoke Anytime

You can disconnect any platform and revoke its access at any time from your ChatMai dashboard or directly in each platform's settings.

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Message Privacy

Encrypted Transit

All messages are transmitted over TLS 1.3 encrypted connections between your browser, our servers, and third-party platform APIs.

No Message Monetization

We never sell, share, or use your conversation content for advertising or marketing purposes. Your customer conversations remain private.

AI Processing Privacy

AI auto-reply features process messages in real-time. Message content is not stored for AI model training and is only used to generate immediate responses.

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Team Access Control

Role-Based Access

Assign roles (Admin, Agent, Viewer) to control what each team member can see and do. Restrict access to specific platforms or conversation types.

Complete Audit Trail

Every action is logged—message sent, chat assigned, auto-reply triggered, settings changed. Full accountability for your team.

Session Management

View and terminate active sessions. Automatic session timeout for inactive users to prevent unauthorized access.

Compliance & Standards

PDPA (Thailand)
check_circle Compliant
Meta Platform Terms
check_circle Compliant
LINE Messaging API
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GDPR
verified Ready

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