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PDPA Notice

Your messaging data rights under PDPA

Last updated: March 2026

info What is PDPA?

The PDPA governs how ChatMai collects and processes your messaging data from connected platforms including Facebook Messenger, LINE, Instagram, Shopee, and Lazada.

gavel Lawful Basis for Processing

ChatMai processes your messaging data based on:

  • check_circle Consent — You consent when connecting messaging platforms and authorizing access.
  • check_circle Contractual Basis — To deliver unified inbox and AI auto-reply services as agreed.
  • check_circle Legitimate Interest — For analytics, service improvement, and security.

how_to_reg Consent Mechanisms

ChatMai obtains consent through clear actions:

  • Platform connection authorization for each messaging channel
  • AI auto-reply opt-in for each conversation type
  • Team member access consent for shared inboxes
  • Easy disconnection and consent withdrawal at any time

verified_user Your Data Subject Rights

Under the PDPA, you have rights over your messaging data:

visibility Right of Access

View all messaging data we store for your account

edit Right to Rectification

Update your account and platform connection details

delete Right to Erasure

Delete your account and all stored messages

swap_horiz Data Portability

Export your conversation data

report Filing a Complaint

If you believe your messaging data rights have been violated:

Personal Data Protection Committee (PDPC)

You have the right to file a complaint with Thailand's PDPC if you believe your rights under the PDPA have been infringed.

mail Contact Us About PDPA

For PDPA inquiries related to ChatMai messaging services:

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