Reaching us about your data

Which address to write to

Four addresses, each with a different job. Choosing the right one is the fastest way to be answered.

[email protected]

Data protection requests: seeing, correcting, exporting or deleting your data, withdrawing consent, or objecting to a particular use of it.

[email protected]

Our data protection officer. Use this for a formal complaint, or whenever you would rather the matter did not go through the support queue.

[email protected]

Anything about the product itself: a billing question, a Page that will not connect, a post that did not publish.

[email protected]

The terms of use, the contract, and anything a lawyer is writing about.

What to put in your message

We hold data by workspace, and we will not act on a request we cannot tie to an account. Please include:

• the email address on the account — write from it if you can;
• the name of the workspace;
• what you want done, in a sentence: a copy of the data, a correction, a deletion, or a stop to a particular use;
• if the request concerns one Facebook Page rather than the whole account, which Page.

What happens next

We will confirm that your message has arrived. If we cannot be confident the request comes from the account holder, we will ask one question to establish it. We will never ask for your password.

Thailand's Personal Data Protection Act requires us to act on a request within thirty days of receiving it. That is the outside limit rather than the target: most requests are simpler than that and are dealt with sooner.

What you can ask for

Your rights over your data, and the legal basis we rely on for each use of it, are set out in full in our data protection policy. The steps for deleting your account or a single Page — and what survives each — are on the data deletion page. This page is only about reaching us.

If you are not satisfied

If we have not dealt with your request properly, you can complain to Thailand's Personal Data Protection Committee, which is the supervisory authority for the controller named above.

If you are in the European Union or the European Economic Area, you may also complain to the supervisory authority of the country you live in. Writing to us first is usually quicker, but you are not obliged to.